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QnA maker helps us in building a basic bot that can handle first level of recurring tasks. This benefits the end user in providing the faster response and answer to their question. This benefits the end user in getting a quicker response and answer to their inquiry. We can reduce a lot of repeating chores at the operational level with QnA maker. For example, we may use QnA maker to provide first-level NOC monitoring help, which will benefit both the requestor and the first-line support team significantly.

We had a look through a similar article 2.8 years back how to create a azure web app bot here

Microsoft’s investment in cognitive services has been fantastic, as they have simplified the automation process and integration with Microsoft Teams while requiring little or no coding knowledge. This greatly aids us in building QnA makers and bringing them live in a matter of days providing we keep all of our knowledge bases up to date and accessible.

In this article we will go through the steps that is required to integrate the QnA Maker with Microsoft Teams.

Below are the main requirements to build QnA Maker and integrating them with Teams :

1. QnA Maker needs to be created.
2. Bot Framework Composer
3. A basic bot that is required to handle the interaction
4. App Package that needs to be created

The first and the foremost thing is to create the QnA maker from the Azure portal. We can create them easily by navigating to https://QnAMaker.ai

Choose the appropriate Subscription, Resource Group and the Pricing Tier.