Unable to open Exchange 2010 EMC and EMS

Hi All,

 I have tried to create the document for EMC not opening issue it contain major steps which we take to fix the issue. All the steps are along with screen shots hope this will help.

 Make sure all the prerequisite are installed while installing CAS role: Exchange 2010 Prerequisites

 Follow the Link Troubleshooting Exchange 2010 Management Tools startup issues

     Check following entries in applicationhost.config file under GlobalModules (c:\windows\system32\inetsrv\config) Note: Path is subject to Installation in the environment.



  1. ImageIf any of the entry is missing add it in applicationhost.cofig file below is the path:

NOTE: path for kerbauth depend on the installation folder of Exchange also make a copy of original file as a backup.

 <add name=”kerbauth” image=”C:\Program Files\Microsoft\Exchange Server\V14\Bin\kerbauth.dll” />

            <add name=”WSMan” image=”C:\Windows\system32\wsmsvc.dll” />

 Once you add above entry restart the IISADMIN service using services console and run IISRESET.

 Now open up the IISMANAGER and goto (Default Web Site->PowerShell->Modules) and click on Configure Native Modules… under Actions right side.

ImageNow try to browse the PowerShell from iis Manager and by default you will get:

ImageOpen the Configure native modules…. And click on Register add both kebauth+WSMan manually.

Go to (Default Web Site->PowerShell->Modules) and click on Configure Native Modules… under Actions right sideOnce you add above in the powershell module go back to server modules select kerbauth+WSMan and click remove.

Try open the EMC and if you do not get above response or you are still unable to open the EMC

   Replace the web.config file for the PowerShell with the default file attached to the email as I have taken the backup of Web.config file of PowerShell and the whole config folder (c:\windows\system32\inetsrv\config). Note: PLEASE take the backup of original file before making any changes/replacing file.


2 thoughts on “Unable to open Exchange 2010 EMC and EMS

  1. Brian Miller June 13, 2020 at 8:10 pm Reply

    Can you make a copy of the web.config file available please?


  2. sathishveerapandian June 14, 2020 at 10:19 pm Reply

    Hi Brian,
    Sorry unfortunately i do not have a handy one at this moment.


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