In this article we will look at the steps to perform a extended message trace in Office 365.
What is Message Trace ?
Message trace is same like same message tracking in Exchange 2010 . By using this we would be able to track/trace an email which was already sent through a mailbox which resides in the office 365 cloud.
In-order to perform a message trace perform the following action.
Login to office 365 Admin portal and click on Admin Icon
Scroll down all the way down to Admin and click on Exchange
Navigate to mail flow and select message center as shown below
Now it will take you to message tracking center.Now Specify the start date and end date
Select the date range.
Note: The tracking results through EAC will be displayed only for the last 7 days.
If you want to see the message tracking results for more than 7 days then we can export them in csv file and see the results.
Also we have an option to trace the emails based upon the message delivery status which i find this to be very useful.
The final result will be displayed as below
Also we have an option to see the pending and already completed traces that can be viewed.
By default the message tracking logs will be available only for the past 90 days. If at all your organization will like to extend this period then its better to open a case with Microsoft and extend the tracking period for the same.
MVP – Exchange Server
Tagged: office 365