Category Archives: Meeting Rooms

Manage Microsoft Teams Room Devices Peripherals from LogiSync Portal

For Microsoft Teams Rooms Logitech is been one of the preferred solution.
And the Logitech meeting room device peripherals are widely been utilized. It’s critical to remember that the Logitech device peripherals must be updated in order for them to work properly.

Usually when we have the Microsoft Teams Premium service enrolled the best part is these device peripheral updates are delivered via their regular windows update channel. When we run the Teams Room Standard license it is very important to note that the meeting room device peripherals camera, mic and camera updates needs to be performed manually. In those cases managing them from the LogiSync app will be greatly beneficial.

Logisync Portal helps Administrators a lot to manage the Teams Logitech devices completely from the portal. With the Logitech Sync at the moment we have 2 options either to monitor the devices only or to monitor them plus Update the device’s firmware and make any necessary changes to the device settings.

Logitech Sync Setup consists of two parts Sync App and Sync Portal

With the Sync App we can update firmware of the connected device peripherals, and troubleshoot difficulties on these peripherals with the help of the Sync App installed on your meeting room PC.

With the Sync Portal we can remotely manage connected meeting room devices for the whole organization. It also allows us for remote device monitoring, scheduled firmware updates and more.

In this blog we will run through the steps that will be used to provision the LogiSync portal for Microsoft Teams Windows devices.

The first step to proceed with this is to start signing up with the sync portal from this link https://sync.logitech.com/sign-up/account

At the moment of writing this post the Logitech Sync’s core monitoring and management options which is available is totally free and no licenses and invoices are sent by Logitech.

The moment when we signup for the Logitech sync the first option is to provision Sync App provisioning package on all the meeting room devices.

It is available in the bulk provisioning section for download.

We have options to download the version macOS or Windows.

There is an option to bulk provision them via SCCM or JAMF and via Intune for huge number of bulk deployments. The SCCM bundle is available from the Logitech website here where they have provided instructions on how to deploy them via SCCM. We also have option where they show how to deploy them via JAMF.

We also need to make sure that the firewall connections are allowed so that the LogiSync devices can start communicating with the Logisync portal. They have mentioned the required ports, protocol with the destination addresses that needs to be whitelisted before provisioning as per their website

The moment after the sync app is provisioned in the meeting room devices we can see that the devices will start reporting to the LogiSync portal which is hosted in the cloud.

In my example I have 2 meeting rooms which i have attempted to install the package. They are showing in the portal. On a first look in the Dashboard they provide information on healthy rooms, rooms with issues, snoozed rooms and rooms availability.

Scrolling down further provides us more useful information on Meeting room with issues for the past 30 days, rooms with occupancy limit alerts in the last 30 days.

These above information appears to me to be extremely important information from the admin standpoint on getting a sneak peek at the overview of meeting room devices from a monitoring perspective. We do have an option for exporting this report which is of great beneficial to provide this to the required team.

When we look in a whole overview and a fully updated device peripherals we get the below screen.

And further moving into the inventory we can see all the available connected devices with the Room name, Group can be defined, connected external Peripherals, Sync version, status, health , Use state and seat count can be defined.

There is also devices section next to the rooms which provides information on the connected Logitech Peripherals. In my example have only C930e camera and that shows in the device section.

We can select the device and perform the update which is of great help for the admins. There is also an option to schedule a firmware update from Sync Portal which could be done during the off business hours.

We have option to add the seat count manually here and provide names for each meeting rooms.

Further more we have insights which can help us to better understand the utilization of the meeting rooms.

Furthermore we have option called alerts through which we can setup alerts for the enabled rooms that are provisioned before June 2022.

Firstly we have the option to setup the alerts via email

In the email notification we have option to trigger alerts when the device is in a error state, warnings, rooms going offline and if there are any occupancy limit alerts.

And for the occupancy limit we need to setup the threshold level like example below.

There is also option to mute alerts which is of great help because as we all know the meeting room devices performs a nightly reboot for windows and Teams App update. So we can set the option mute alerts only during that time.

And at last we have an option to set grace period during when if the issue occurs the alerts are not triggered. There is also an option to send email case by case or send them in batches.

On a successful setup of an email alert notification we can see the screen like below.

We also have option to trigger an incident via service now ticketing system when the devices goes into malfunctioning state.

There is also an option to enable single sign on for the logisync portal which eases the management part of this administration portal.

There is also personal devices section which is in beta release that can help admins to manage the Logitech device peripherals of the end user devices.

And there is role based access which can be delegated to administrators for managing this portal.

At this time Logitech currently only supports Rally, Rally Camera, and MeetUp devices that are connected to a Windows or macOS computer.

Overall Logisync setup  can help us a lot in managing Microsoft Teams connected conference room devices peripherals all in one place. This will really help organizations where they have ecosystem combination of Teams Standard Licensing and Teams Premium Licensing model where the devices with Teams Standard Licensing model can greatly benefit from this portal for performing the device peripheral updates from the Logisync portal that comes free of cost.

For more information on the Logisync you can take a look here on their website.

Logitech TAP Scheduler for Microsoft Teams

Meeting room scheduler makes it simple to locate and reserve the appropriate room. There are lot of meeting room schedulers available in the market which fetches the room availability from Exchange Online or Exchange OnPremise Accounts. These TAP meeting room schedulers usually helps us to see the meeting details at a glance and reserve the room for adhoc or future meetings. This helps the business a lot because most of the time people find it hard to schedule adhoc meeting in a meeting room to check for the free/busy availability in the Calendar.

Having said the benefits of the meeting room panels We’ll look at the Logitech TAP scheduling and how it works with Microsoft Teams.

At first appearance, from the hardware perspective it appears to have a clean and convenient setup, with features such as Easy Installation with Included Mounts, Hide Cabling for a Clean Setup, 10.1″ touchscreen, Anti-fingerprint, robust build, and meeting availability lighting indicators.

The device is powered by the POE cable which makes the cabling and mounting this device on the wall in a very easier manner. When turning on the device we get the below screen which is evident that the device is powered by the Logitech Collab OS.

Continue reading

Microsoft Teams – Enable content camera for your meeting rooms whiteboard

A content camera can be used with a Microsoft Teams Room system. A content camera collaborates with image-processing software and a whiteboard to enable a presenter to draw on an analog whiteboard and share the content with remote participants.

In this blog we will run through the steps to enable content camera on Teams Room Systems.

There are few prerequisites that needs to be prepared before trying this setup:

  1. This content camera should be pointed at the room’s whiteboard. Please keep in mind that content camera has physical infrastructure requirements that must be considered. It’s usually a piece of equipment (a supported content camera) that hangs from the ceiling and faces the whiteboard.
  2. The writing board must be mandatorily white in color. Other colors are not supported.
  3. A supported content camera as per Microsoft Recommendation on this link needs to be used mandatorily for this functionality.

The camera’s positioning is influenced by the size of the whiteboard used for sharing. The following are some suggestions for board size from Microsoft:

  • 3–6 ft. (0.9–1.8 m) wide — Supported best suited for medium sized rooms.
  • 6–9 ft. (1.8–2.7 m) wide — Recommended best recommended for medium-large rooms.
  • 9–12 ft. (2.7–3.6 m) wide — Supported suitable for board rooms.
  • Above 12 ft. (3.6 m) wide — camera covers 9–12 ft. (2.7–3.6 m) and crops the rest.

The camera can be placed up to 6 in. (152 mm) above the whiteboard’s top and centered on the whiteboard.

Continue reading

Configure your Teams Room Systems to join WebEx and Zoom Meetings

In the current scenario most of the Organizations are running Teams Room systems as their meeting room solution from their Offices. Few of their customers, vendors and partners host their meetings from Zoom ,WebEx or other meeting solutions. In these unique circumstances, we will be hitting in a scenario where there are people attending the meetings from Teams Room from our organization and the meeting sent by vendor or a customer might be Web-Ex or Zoom.

Knowing this requirement Microsoft released a supported Teams App version in the mid of last year for the Room Systems to join Cisco WebEx Meetings from a Teams enabled room system with the direct guest join. Later this option was extended to attend a Zoom Meetings as well from the Teams App version 4.6.20.0. We’ll walk through the procedures to enable Teams Room Devices to join the 3rd party meetings Cisco WebEx and Zoom Meetings.

There are few prerequisites to be met in order to join WebEx and Zoom Meetings from a Teams Room System

  1. Make sure the WebEx and the Zoom Meeting URLs are fully whitelisted in your proxy and in your network to fully support this scenario.
  2. Configure Office 365 Threat Protection and Link Rewrite exclusion list for WebEx and Zoom Meeting URLs.
  3. Configure your Room Mailbox to automatically accept and process the invitation from Zoom and WebEx.
  4. Configure this settings in your Room Systems devices , so that they are ready for this functionality.

To make this work for the Room Mailbox Connect to your Office 365 Exchange Online Tenant and check for the current setup for accepting the meeting room from a 3rd party meeting invites by running the below command.

Get-CalendarProcesing -Identity UserPrincipalNameOfRoomMailbox | Fl Identity,ProcessExternalMeetingMessages

In our case the value is set to false which is by default. The ProcessExternalMeetingMessages parameter specifies whether to process meeting requests that originate outside the Exchange organization.

Run this command on the Room Mailbox of the Room System to accept meeting requests from Zoom and WebEx

Set-CalendarProcessing roomnl@ezcloudinfo.com -ProcessExternalMeetingMessages $True -DeleteComments $False -DeleteSubject $False

Now we could see that the value ProcessExternalMeetingMessages is set to True

Continue reading

Microsoft Teams Rooms – Start casting content directly from your Mobile Device without setting up a Meeting

One of the new feature that was announced in last week for Teams Rooms update was an option to directly cast your content from the mobile device without setting up a formal meeting. This is really beneficial when we need to share some thing directly from our mobile device to the participants in the meeting where we have a meeting room involved as a participant.

To start with utilizing this feature the Microsoft Teams App must be installed on your mobile , Bluetooth must be turned on , both the mobile device and the Teams Room system must be connected to the same network. At this moment the Teams Room must be running on Windows and must be within 10 meters range from the mobile device.

Its very easy to utilize all we need to to is open Teams App on the device – Go to the more option and click on Cast your screen

Once after we do that we are prompted with the below screen and all we need to do is just click on get started.

Continue reading

Microsoft Teams – Configure your Surface Pro device as your personal meeting room

As we all are working remotely from home ,Microsoft Teams has been an extraordinary assistance for all of us in boosting our productivity and keeping us stay connected in this pandemic situation. We are in Teams Remote meeting for almost everyday to complete our daily chores. Well the vast majority of individuals are having a office setup scenario at this point, however its less likely we have setup our own personal meeting room equipment . Most likely we are attending the meetings and doing the works from the same device.

This wasn’t the case before but since we are almost having very frequent remote meetings every day its a good idea to have one personal meeting room device for the below reasons :

  1. You have your laptop with multiple excel sheets, Word Documents , PDFs, Browsers etc., always and you do not need to switch between camera screen and your work thats going on.
  2. There are 2 screens where one is fully focused only for work and other is dedicated only for Meetings.

There are loads of items in the market which is available in a competitive pricing , yet my thought in this blog is to demonstrate that we have a very good option to convert Windows compatible tablet or a Surface Pro into a personal meeting room just in case if you have additional device which has been hibernated for quite a long time.

Continue reading
%d bloggers like this: