Resolve Frequent Account lockout of Notes ID

One of the notes user when trying to log in was getting the below message even though recovered and reset new notes ID was given to him from the server.

“Server error: Your password was expired and your account are locked; contact the system administrator to unlock it”
That message sounds more like a Windows lockout ,but the message is actually coming from Lotus Notes.
I was unaware that Notes would give a message like that and i’m seeing this for the first time . I haven’t worked much on  domino other than creating notes ID, recovering ID, creating routing mailboxes , creating new DB’s, copying /moving the DB’s and monitoring the services.

Posting this solution so it may help others if they face this issue.


Open Domino Administrator – Go to the users person doc in the names.nsf – Go into edit mode – and then the administrator tab.

Go to Password management section in edit mode
Make sure check password is set to “don’t check password”
Set “Required Change Interval” to 0
Change the “Grace Period” to 0.
Clear the contents of the Password Digest field in the person document in the Domino Directory.


Once above is done replicate notes topology ,replicate names.nsf through Notes Network.
Once after making the above change user is able to login to the notes.
Always make sure the password digest field is removed for any new ID creation as well as for recovered ID files , which will help the user to login in the first attempt itself by the provided recovered notes ID file.

Thanks & Regards
Sathish Veerapandian
MVP – Office Servers and Services

2 thoughts on “Resolve Frequent Account lockout of Notes ID

  1. Kam August 5, 2016 at 3:26 pm Reply

    Hi Sathish, Thanks for the Article. Is there an exception that can be set for a Service account and password should not expire


    • sathishveerapandian August 22, 2016 at 9:00 am Reply

      You should strongly consider enabling password expiration for all Notes IDs for security reasons.
      Please don’t take this risk of performing this action.


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