Quick Bites – How to track Lync end users Audio/Video usage

How to track Lync end users Audio/Video usage daily,weekly or monthly ?

We can use the Lync Monitoring reports collected on Monitoring server to track the usage on Lync. We have different reporting options available in Lync monitoring reports which are Call Detail report(CDR) , Media quality diagnostics report and system usage report.

Below are the information about these reports

Call Detail report(CDR)

The Call Detail Report provides a detailed summary of an individual call which has quality of the call and the below information.

Call Information
Caller Device and Signal Metrics
Callee Device and Signal metrics
Caller Client Event
Callee Client Event
Audio Stream (Caller to Callee)
Video Stream (Caller to Callee)
Audio Stream (Callee to Caller)
Video Stream (Callee to Caller)

Media Quality Diagnostic Report

Used to diagnose and troubleshoot information for failed calls and has the below information.

UC Peer to Peer Calls (such as a Microsoft Lync 2013 to Microsoft Lync 2013 call)
UC Conference Sessions
PSTN Conference Sessions
PSTN Calls: Media Bypass
PSTN Calls (Non-Bypass): UC Leg
PSTN Calls (Non-Bypass): Gateway Leg
Other Call Types

System usage reports

System Usage Reports provide system usage information an overview of user logon activity, most notably information about the number of users who logged on to Microsoft Lync Server 2013 during a specified time period (hourly, daily, weekly, monthly).

In addition to system usage reports we can use the user activity report which has the detailed report of users connected in peer to peer, conferencing sessions on a given time frame that we choose.Also if you would like to drill down and see that users who have participated in a conference call we can expand the conference information which has the users joined in the conference and the role they had in the conference.

To capture, analyze, and diagnose poor quality audio, do the following:

  1. Enable Lync client logging.
  2. After the call is complete, open the client log using Lync Server 2010 Resource Kit Tool: Snooper.
  3. Copy the call quality data into a XML file.
  4. Parse that XML data with a free tool called XML Notepad.
  5. Trend on that data in Excel if needed.

Here are the tools you’ll need to do the job:

Below are the list of logs that can be collected for troubleshooting purposes of any audio/video calls and Call park issues 

SipStack , Inbound routing , Outbound routing logs on the FE server
S4 , Mediation logs on the Mediation server
Client logs from both the clients involved during establishing a Audio/Video Call.

Below articles references gives the information of how to use monitoring reports : –

http://technet.microsoft.com/en-us/library/gg398199.aspx  – Deploying monitoring in Lync Server 2013
http://technet.microsoft.com/en-us/library/jj204989.aspx  – Installing Lync monitoring reports
http://technet.microsoft.com/en-us/library/gg558662.aspx  – Different type of monitoring reports

http://technet.microsoft.com/en-us/library/gg558638.aspx  – User Activity Report

http://blogs.technet.com/b/nexthop/archive/2012/12/10/troubleshooting-call-quality-locally-with-snooper.aspx – Troubleshoot call Quality with Snooper


Sathish Veerapandian

MVP – Exchange Server

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