As we are heading towards the modern workplace model, we are thriving a lot on reducing the first level of tasks. One of the preferred feasible solution is to create a self-query knowledge base through which the end users can attempt to address their issues on their own before contacting the IT Team. Eventually API integrations with bots can reduce the first level of recurring tasks. Through Microsoft Bot Framework quite a lot of organizations are filling these requirements and increasing the operational excellence values.
In this article we will focus on how to create a bot in Azure and integrate them with Microsoft Teams.
In summary Bot usually comprises of three concepts dialog, channels and state. In my point of view dialog play a fundamental role in the Bot Framework. The dialogues will be organized in a natural sequence based on the input from the user it can respond, skip to next answer or even go in a sequential loop. In the back-end the programs will be configured to respond to the dialogues in a consecutive manner. Currently the underlying solution can be via C# , Node.Js or Rest API
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