Manage Microsoft Teams Room Devices Peripherals from LogiSync Portal

For Microsoft Teams Rooms Logitech is been one of the preferred solution.
And the Logitech meeting room device peripherals are widely been utilized. It’s critical to remember that the Logitech device peripherals must be updated in order for them to work properly.

Usually when we have the Microsoft Teams Premium service enrolled the best part is these device peripheral updates are delivered via their regular windows update channel. When we run the Teams Room Standard license it is very important to note that the meeting room device peripherals camera, mic and camera updates needs to be performed manually. In those cases managing them from the LogiSync app will be greatly beneficial.

Logisync Portal helps Administrators a lot to manage the Teams Logitech devices completely from the portal. With the Logitech Sync at the moment we have 2 options either to monitor the devices only or to monitor them plus Update the device’s firmware and make any necessary changes to the device settings.

Logitech Sync Setup consists of two parts Sync App and Sync Portal

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Logitech TAP Scheduler for Microsoft Teams

Meeting room scheduler makes it simple to locate and reserve the appropriate room. There are lot of meeting room schedulers available in the market which fetches the room availability from Exchange Online or Exchange OnPremise Accounts. These TAP meeting room schedulers usually helps us to see the meeting details at a glance and reserve the room for adhoc or future meetings. This helps the business a lot because most of the time people find it hard to schedule adhoc meeting in a meeting room to check for the free/busy availability in the Calendar.

Having said the benefits of the meeting room panels We’ll look at the Logitech TAP scheduling and how it works with Microsoft Teams.

At first appearance, from the hardware perspective it appears to have a clean and convenient setup, with features such as Easy Installation with Included Mounts, Hide Cabling for a Clean Setup, 10.1″ touchscreen, Anti-fingerprint, robust build, and meeting availability lighting indicators.

The device is powered by the POE cable which makes the cabling and mounting this device on the wall in a very easier manner. When turning on the device we get the below screen which is evident that the device is powered by the Logitech Collab OS.

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Create a QnA maker with no code experience and publish them in Microsoft Teams

QnA maker helps us in building a basic bot that can handle first level of recurring tasks. This benefits the end user in providing the faster response and answer to their question. This benefits the end user in getting a quicker response and answer to their inquiry. We can reduce a lot of repeating chores at the operational level with QnA maker. For example, we may use QnA maker to provide first-level NOC monitoring help, which will benefit both the requestor and the first-line support team significantly.

We had a look through a similar article 2.8 years back how to create a azure web app bot here

Microsoft’s investment in cognitive services has been fantastic, as they have simplified the automation process and integration with Microsoft Teams while requiring little or no coding knowledge. This greatly aids us in building QnA makers and bringing them live in a matter of days providing we keep all of our knowledge bases up to date and accessible.

In this article we will go through the steps that is required to integrate the QnA Maker with Microsoft Teams.

Below are the main requirements to build QnA Maker and integrating them with Teams :

  1. QnA Maker needs to be created.
  2. Bot Framework Composer
  3. A basic bot that is required to handle the interaction
  4. App Package that needs to be created

The first and the foremost thing is to create the QnA maker from the Azure portal. We can create them easily by navigating to https://QnAMaker.ai

Choose the appropriate Subscription, Resource Group and the Pricing Tier.

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Microsoft Teams – Enable end to end encryption for Teams Calls

Teams encrypts all communication by default with industry-standard technologies including Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP). By default TLS authenticates all traffic and encrypts them. SRTP is used for media traffic and also encrypted. And by default they are definitely Trustworthy and this end to end encryption is definitely not required unless there is a specific business case.

Last month Microsoft announced the public preview of the end to end encryption as per this blog

The goal of end-to-end encryption is to prevent data from being read or secretly manipulated by anybody other than the sender and recipient. The sender encrypts the calls, chats & files, but the third party or even the service provider has no way of decrypting them and stores them encrypted. The recipients obtain and decrypt the encrypted data on their own.

There may be a situation when a few participants are dealing with business-critical data or sensitive information, and they want more increased security to meet their compliance and regulatory obligations. In some circumstances, end-to-end encryption can be used to accommodate those scenarios, and it can be enabled exclusively for those users who are specifically targeted.

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Microsoft Teams – Setup Dynamic Emergency Calling

Dynamic emergency calling assists in routing calls and notifying security personnel during an emergency scenario based on the location of the Teams Client. Earlier this setup was working on Microsoft Calling plan and Direct Routing. Now with Operator connect being public GA setting up a emergency calling is a mandatory prerequisite before enabling the operator connect on the Teams Admin Center.

The dynamic emergency calling works completely with the help of the Location information service. The Location Information Service (LIS) delivers geodetic (latitude/longitude) or civic address location information. The LIS is used by emergency services to make location-based call routing decisions and to properly locate callers for dispatch. LIS addresses the intermediate solution for providing e911 service for users of VoIP telephony.

Microsoft Teams uses this same LIS based on the Network Topology Information. This is collected from the Teams Client location data which works based upon two information

  1. Network Settings
  2. Location Information Service Configuration
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Microsoft Teams – Provide telephony numbers in Teams with Operator Connect

With Operator connect we will be able to manage partnerships with our local telephony providers and provide telephony features to end users in Microsoft Teams. We can evict the need of managing & maintenance of SBC locally in the datacenter unless we have some specific requirements for routing calls to another ip-pbx environment within the organization .This is a big advantage for customers who want to go completely to the cloud and eliminate their on-premise dependency.

Microsoft recently announced Operator Connect to be General and it can be a good start for organizations which has less dependency on legacy PBX integrations in their environment. For instance when a customer having only Skype for business, SBC and a SIP Trunk with their local telephony provider in their current configuration can easily think of moving this enterprise voice service to cloud easily by benefiting the operator connect service.

At the moment of writing this post there are 22 operators present in this program which supports upto 60 regions all over the world with Microsoft and the list can definitely grow in future. In this blog we will run through the steps to enable operator connect and the steps to enable them with the provider NTT.

Below prerequisites are required from Office 365 tenant to evaluate the operator connect service:

  1. Users must have minimum E1+Phone System, E3+Phone System or E5 License.
  2. All these users leveraging the operator connect service must be in Teams Only mode.
  3. Emergency Address must be created and assigned to these users.

In our case we are testing from the location Netherlands and hence we have only Netherlands defined as Emergency address.

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Tips and tricks to secure Microsoft 365

If you are using any of Microsoft’s business plans, you are likely to be targeted by hackers. The following guide will help you boost the security of your organization. This guide will help you meet the goals outlined in the handbook by Harvard Kennedy School Cybersecurity Campaign.

If you have Microsoft Business Premium, you can set up security by following the guide in Microsoft’s Library: Microsoft 365 for Smaller Businesses and Campaigns. The guidelines here were outlined in partnership with Microsoft’s Defending Democracy team. The guide protects small business customers against cyber threats.

It is crucial that you determine your Microsoft 365 Secure Score in Microsoft’s 365 security center. There is a centralized dashboard from where you can improve the security of your Microsoft 365 apps, data, devices, identities, and infrastructure. You gain points for installing the recommended security features and addressing recommendations with third-party software or application. Here are ways you can secure Microsoft 365.

1. Set Up Multi-Factor Authentication

Multi-factor authentication is the easiest and most effective way of boosting the security of your firm. Logging in to multi-factor authentication entails typing a code sent to your phone so you can access Microsoft 365. This is also known as 2-step verification. This move prevents hackers from accessing your account if they know your password.

To add the 2-step verification to your Microsoft account, you need to add a setting that requires you to log in with multi-factor authentication. After making this change, you will be prompted to set up your phone for 2-factor authentication the next time you are logged in.

2. Create Awareness

The Harvard Kennedy School Cybersecurity Campaign handbook provides further guidance on how to promote security awareness in your organization. This includes training users on how to spot phishing attacks.

Microsoft also recommends users to use strong passwords, protect their devices, and enable the security features on their Windows 10 and Mac PCs. Users are also required to protect their email accounts.

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Exchange Online – Attachment handling in Outlook on the web

Customers who completely prohibit access to webmail may have a few security concerns. In a Modern Workplace scenario, all users must be able to access their email at any time and from any location. One of the major improvements we have seen from Outlook web access and now Outlook on the web which gives all the rich client end user experiences we see on the Outlook client. However, attachments can pose a significant security concern if Outlook on the web is permitted to be accessed from non-managed machines without any security implementation or if no data loss prevention mechanism in place.

There are two options to handle this scenario at this moment and we will go through them on this blog.

Use Organizational Config ,Mailbox Policy & ADFS claim rules Method :

We can use mailbox policy settings to define whether users can open, view, send, or receive attachments when they are signed into Outlook on the web, including whether the user is on a computer that is part of a private or public network.

We have the PublicComputersDetectionEnabled organization value which can help us to prevent downloading the attachments from the non managed computers. The PublicComputersDetectionEnabled parameter determines whether Outlook on the web detects whether a user logs in from a public or private computer or network, and subsequently applies the public network’s attachment handling settings. $false is the default value. If you set this option to $true, however, Outlook on the web will detect if the user is logging in from a public computer, all attachment handling rules will be applied and enforced.

We can check that by running the below command.

Now we run the below command and enable the PublicComputersDetectionEnabled value to True

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Microsoft Teams – Enable content camera for your meeting rooms whiteboard

A content camera can be used with a Microsoft Teams Room system. A content camera collaborates with image-processing software and a whiteboard to enable a presenter to draw on an analog whiteboard and share the content with remote participants.

In this blog we will run through the steps to enable content camera on Teams Room Systems.

There are few prerequisites that needs to be prepared before trying this setup:

  1. This content camera should be pointed at the room’s whiteboard. Please keep in mind that content camera has physical infrastructure requirements that must be considered. It’s usually a piece of equipment (a supported content camera) that hangs from the ceiling and faces the whiteboard.
  2. The writing board must be mandatorily white in color. Other colors are not supported.
  3. A supported content camera as per Microsoft Recommendation on this link needs to be used mandatorily for this functionality.

The camera’s positioning is influenced by the size of the whiteboard used for sharing. The following are some suggestions for board size from Microsoft:

  • 3–6 ft. (0.9–1.8 m) wide — Supported best suited for medium sized rooms.
  • 6–9 ft. (1.8–2.7 m) wide — Recommended best recommended for medium-large rooms.
  • 9–12 ft. (2.7–3.6 m) wide — Supported suitable for board rooms.
  • Above 12 ft. (3.6 m) wide — camera covers 9–12 ft. (2.7–3.6 m) and crops the rest.

The camera can be placed up to 6 in. (152 mm) above the whiteboard’s top and centered on the whiteboard.

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Configure your Teams Room Systems to join WebEx and Zoom Meetings

In the current scenario most of the Organizations are running Teams Room systems as their meeting room solution from their Offices. Few of their customers, vendors and partners host their meetings from Zoom ,WebEx or other meeting solutions. In these unique circumstances, we will be hitting in a scenario where there are people attending the meetings from Teams Room from our organization and the meeting sent by vendor or a customer might be Web-Ex or Zoom.

Knowing this requirement Microsoft released a supported Teams App version in the mid of last year for the Room Systems to join Cisco WebEx Meetings from a Teams enabled room system with the direct guest join. Later this option was extended to attend a Zoom Meetings as well from the Teams App version 4.6.20.0. We’ll walk through the procedures to enable Teams Room Devices to join the 3rd party meetings Cisco WebEx and Zoom Meetings.

There are few prerequisites to be met in order to join WebEx and Zoom Meetings from a Teams Room System

  1. Make sure the WebEx and the Zoom Meeting URLs are fully whitelisted in your proxy and in your network to fully support this scenario.
  2. Configure Office 365 Threat Protection and Link Rewrite exclusion list for WebEx and Zoom Meeting URLs.
  3. Configure your Room Mailbox to automatically accept and process the invitation from Zoom and WebEx.
  4. Configure this settings in your Room Systems devices , so that they are ready for this functionality.

To make this work for the Room Mailbox Connect to your Office 365 Exchange Online Tenant and check for the current setup for accepting the meeting room from a 3rd party meeting invites by running the below command.

Get-CalendarProcesing -Identity UserPrincipalNameOfRoomMailbox | Fl Identity,ProcessExternalMeetingMessages

In our case the value is set to false which is by default. The ProcessExternalMeetingMessages parameter specifies whether to process meeting requests that originate outside the Exchange organization.

Run this command on the Room Mailbox of the Room System to accept meeting requests from Zoom and WebEx

Set-CalendarProcessing roomnl@ezcloudinfo.com -ProcessExternalMeetingMessages $True -DeleteComments $False -DeleteSubject $False

Now we could see that the value ProcessExternalMeetingMessages is set to True

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