Category Archives: Microsoft Teams

Microsoft Teams – Configure Azure Log Analytics for Monitoring Teams Room Systems

Microsoft Teams being the best collaborative solution there are lots of smart devices which are equipped with Microsoft teams for providing the smart meeting room systems with modern cameras, microphones and smart display screens. The best part on Teams application is it can function well in all ranges of devices with a support of basic hardware and running on a windows 10 operating system.

While there are numerous approaches to monitor the Microsoft Teams room systems this article we will go through the steps to monitor them through Azure Log Analytics.Like other applications Microsoft Teams App running on room devices will write all the events on the event logs.Through the Microsoft Monitoring agent in Microsoft Teams it allows these events to be collected in Azure log Analytics.

Prerequisites:

  1. Subscription with Azure to configure log analytics workspace.
  2. Teams meeting room system with internet connectivity. There are other methods to collect the logs without internet through  Log Analytics gateway in this approach we are going with direct agent method.
  3. The Teams devices must be running on a windows operating system on all meeting rooms on a KIOSK mode or probably on a full operating system mode based on the requirements.

Create Azure Log Analytics and integrate with Microsoft windows agent.

Log into log analytics workspace

Create new log analytics workspaces. We can use the existing workspace as well and it purely depends on the requirement.

Choose the  required subscription

Once the Log analytics workspace is created , we need to go ahead and download the windows agent. The agent can be downloaded by navigating to Log Analytics Workspaces – Workspace name – Advanced Settings – Connected sources – Windows servers – Download the windows agent.

Install the MMA agent on Teams Skype room system device –

Select only the option connect the agent to azure log analytics (OMS) because in our case we are not monitoring them via a local monitoring agent SCOM.

Enter the workspace ID and the key from the log analytics workspace and select Azure Commercial. If the network is going through proxy then click advanced and provide the proxy configuration. If the device is not having connection to the internet then the agent cannot send the logs to log analytics workspace.

Once installed we can see the Microsoft Monitoring Agent present on the control panel.

Once opened can see the Azure log analytics (OMS) and see the status to be successful.

On editing the workspace we can see the workspace ID and the Workspace Key.

Usually it takes a while to collect the logs to Azure Monitoring agent.

Configure the required logs to monitor:

Once the log analytics workspace is being collected we need to configure the data sources so that the log analytics workspace can start collecting the  required data for monitoring the Teams Room Systems.

In our case for monitoring the teams device, we need to collect teams app logs and few hardware related events. We will look into configuring them now.

Note: We have to be very choosy here on collecting only the required events, since dumping logs to azure log analytics involves cost in it and best recommended to choose only the required events.

In order to collect the logs navigate to advanced settings – Choose data sources – select windows event logs

The key primary log that needs to be collected is Skype Room System (we have to type them completely and click add as this log entry will not autocomplete)

There are few more log events that can be added, but added these logs which might be helping on monitoring the Teams room devices.

Having added the windows event logs, we can navigate to windows performance counters and there are few events which can be added and useful for us to notify when the devices are having any of the below issues on them.

Querying the logs:

Once we have configured the required log sources it’s the time for us to run some queries and see if the logs are been collected. The azure log analytics workspace works well with Kusto Query Language and SQL Query Language.

There are default queries like Computers availability today , list heartbeats and unavailable computers.

Once selecting on the default templates list heart beats and can click on run the below results is obtained.

To see only the Application Event logs we can run the below query

search * | where Type == "Event" | where EventLog == "Application"

To see only the Errors generated in the application event logs

search * | where Type == "Event" | where EventLog == "Application" | where EventLevelName == "Error"

To drill down more and look into the perfmon logs ran the below query to check the system up time.

Perf| where CounterName == "System Up Time"|summarize avg(CounterValue) by bin(TimeGenerated, 1h)

There are lot of queries which can be built from these collected events. Having collected these events , we can configure them to display as dashboards and collect alerting mechanisms for the critical events. In the next post we will have a look at how to configure the alerting systems for critical events that’s happening on the meeting room devices.

Thanks & Regards

Sathish Veerapandian

Microsoft Teams – Deploy Information barrier policies for your organization.

A year ago Microsoft released the information barrier policies as another security enhancement feature in Microsoft Teams. With this new component it helps the organization to enforce policies which prevents the communication between specific group of people. This is primarily helpful and beneficial for the organizations who are into manufacturing and production units where they would need to adhere certain industry standards and guidelines usually to avoid conflicts of interest.

Before we actually move into deploying the information barrier policies segmentation of the users needs to be done.Ideally the business requirement which falls into compliance category to prevent communications between groups of users in Microsoft Teams. For example a person from Marketing Team cannot make a call,send instant messages or share his desktop to Research department. It can be vice versa or its is only one direction. All the sets of users needs to be identified because this contributes to the number of the segments that we are going to create for this policy to prevent the communication between them.

There are three key elements involved in creating the information barrier policy:

1) Segment the users in your organization.
2) Define Information barrier policies.
3) Apply the information barrier policies.

Below prerequisite needs to be met for creating the information barrier policies:

1) Users must have any one of the following license assigned – Microsoft 365 E5,Office 365 E5,Office 365 Advanced Compliance or Microsoft 365 E5 Information Protection and Compliance.

2) Enable scoped directory search for Microsoft Teams

Scoped directory search can be easily enabled from the teams admin center with the below toggle switch.

3) Turn on the Auditing on the audit log search page in Security and Compliance center. This is required for troubleshooting Information barriers policies. If we do not see them turned on then it is already enabled.

4) No address book policy should be enabled if we need this feature. Because Information barriers are based on address book policies and if we have them it might create a conflict and start working based on the configured address book policy.

5) Grant Admin consent for information barriers in Microsoft Teams.

Login-AzureRmAccount 
$appId="bcf62038-e005-436d-b970-2a472f8c1982" 
$sp=Get-AzureRmADServicePrincipal -ServicePrincipalName $appId
if ($sp -eq $null) { New-AzureRmADServicePrincipal -ApplicationId $appId }
Start-Process  "https://login.microsoftonline.com/common/adminconsent?client_id=$appId"

Once we run the above command global admin with the required privilege needs to grant admin consent to the information barrier processor app. This helps information barriers from removing persons from chat sessions where they are not supposed to be in them.

6) Ensure that the required data user attributes are populated in the user attribute fields which is required to identify and apply the information barrier policy.

In our example we’ve chosen 2 ideal candidates and populated the department attribute value which will be used for segmentation.

Now we need to segment users which means “Block” policies prevent sales group from communicating with research group.

In order to accomplish this task we need to connect to office365 security and compliance powershell module

In our example we can take two groups marketing and research where they both shouldn’t communicate with each other.

New-OrganizationSegment -Name "Marketing" -UserGroupFilter "Department -eq 'marketing'"

The above example creates a segment of users who are only from marketing department.

In our case we need to create one more segment of users where they belong to research team

New-OrganizationSegment -Name "research" -UserGroupFilter "Department -eq 'research'"

Now we have created the segment the information barrier policies needs to be created. Now we have to keep few things very clear in mind while applying the information barrier policies. For instance two policies cannot be applied to one segment of users. It is always advisable to make this information barrier policy to inactive status once they are created. Later we can edit this and apply for all users.

When we block communication between two segments in our case marketing and research we need to define two policies. A very important point to note is that each policy blocks communication one way only.

New-InformationBarrierPolicy -Name "Marketing-Research" -AssignedSegment "Research" -SegmentsBlocked "Marketing" -State Inactive

Now we need to create another policy to block the marketing department to communicate with research.

Activate the information barrier policy

Set-InformationBarrierPolicy -Identity GUID -State Active

We can verify the information barrier policies that we have created to ensure they have the correct values as per our requirement.

Now we need to start the information barrier policies with the below command

Start-InformationBarrierPoliciesApplication

As per the information we’ve received in the above command we need to wait for a while until the deployment gets completed in our tenant and will be successful once the status becomes completed.

Testing the information barrier policy to applied recipient.

Now logged in as Vijay Raghavan user from Marketing Team while attempting to search for Clen Richard from Research he gets an empty result.

However he is able to lookup for other users.

The users who are applied in this policy will not be able to add the blocked users in any of their teams as well.

The same thing happens for the other user Clen Richard on attempting to talk to the user from Marketing Team.

Subsequently the information barriers adds a great value to any organization to uphold the communication compliance with few easy steps from the office 365 security ad compliance center and consistently utilize Microsoft Teams.As of now information barriers apply to Microsoft Teams chats and channels only.

Microsoft Teams – Utilize the AzureADMSGroupLifecyclePolicy command to manage the teams group life cycle

With the Azure active directory powershell commandlets, we could control the lifecycle of office365 groups.Ideally when any office365 group is created for an action of creating a team in the backend it creates the azure ad group.With the Azure commandlets we have options to control the lifecycle of the office365 groups automatically.

Let’s say we ‘ve created Team for a partner project which completes in 1 year time period, we have got an option to expire this team in 1 year time during the team creation.This keeps the access reviews of the Microsoft Teams intact and ensures that only required persons have access to the company corporate data.

The default setting is unlimited days as it should be for most of the scenarios.

Firstly we need to connect to azuread module from the powershell. Since we do not have any group life cycle policy the value remains empty.

Below example creates a a new groupLifecyclePolicy. This policy can be applied to targeted set of office 365 groups.

New-AzureADMSGroupLifecyclePolicy -GroupLifetimeInDays 99 -ManagedGroupTypes "groupid" -AlternateNotificationEmails "sathish@ezcloudinfo.com"

The managed group type parameter provides us the option to choose how we can manage the groups in our environment. Keeping the value “None” will create the policy but will not be applied to any groups. Specifying them “All” will apply this policy to all Office 365 groups. “Selected” will provide us the option to choose specific Office 365 groups.

To test this we can try to apply this policy to single group Teams-Partners. This group was created as an action of creating a team in Microsoft Teams.

In order to apply to a group we have to run the below command by specifying the group ID.

Get-AzureADMSGroupLifecyclePolicy -Id "admsgroupid" | Add-AzureADMSLifecyclePolicyGroup -GroupId "ID"

If we need to apply this to a group of ID’s which were reviewed and require to set expiry we can apply them from a input csv.

$policy = "mentionthepolicyID"
#keep the groupid as the input value in the csv
$365group = import-csv ".\365group.csv" 
Foreach ($group in $groups) {
Add-AzureADMSLifecyclePolicyGroup -Id $policy -groupId $group.objectId}

We can run this on a periodic interval after performing access review on the Office 365 groups.There is also an option to notify the group owner on a particular period of time to review if they still require this group to be in the system. Keeping this option will remind the owner of the group who created the team to decide if they require to provide access to the users and external parties if the guest users are added to them.

We can then verify if it is applied for a group by using the commandlet Get-AzureADMSLifeCyclePolicyGroup by specifying the group id. This will return the output of to which AzureADMSgroup it have been assigned. We do have an option to extend the grouplifetime to our desired interval.

There are few organizations where the Office 365 group and teams group creation is provided as self service to users to increase the Office 365 adoption rate.In those cases the admin can review the groups created once in a month and apply the expiration policy for them.

This option will be better for the admins to create the expiry of the groups as per the company security policy.If we are doing a periodic review we can also use a input CSV for the selected groups and can apply the policy to these selected groups.

Microsoft Teams – Notify security administrator when a new team is created by the end users

Microsoft Teams is being used as a most preferred method of communication platform by many organizations. By default in office 365 the group creation is enabled for end users which will allow them to create public and private groups. Few organizations are having the group creation disabled on the organization level for larger scale companies and have users request for creating the teams using a request form which will run through a automation process in the background with help of azure automation accounts ,Microsoft flow or few other mechanisms.

But few organizations are really interested in allowing the users to create the Office 365 groups once their workloads are migrated to office 365. This is primarily to increase the adoption rate of Office 365 workloads Microsoft Teams and SharePoint online.

We have more options available in Office 365 cloud app security. By leveraging these options we can better secure the Office 365 suite of products which in turn controls the Data loss prevention, security compliance, information governance and threat management for the entire organization.

Through Cloud App Security –

Navigate to Cloud App Security – https://portal.cloudappsecurity.com

Select and create Activity Policy

Do not choose any policy templates – select policy severity – category as per classification – Have selected compliance in below example.

Choose the acton single activity – activity type – equals – Team Created.

There is another alternative to create the policy as below by choosing the teams app. Going with this approach provide us more options like to get notified when teamsettingchanged,cut/copy item. adding a channel, changing a channel settings and when a team is deleted. There are lot of other actions which can be added based on our requirement.

Choose the severity and specify the email notification alert with no action.

The security administrators responsible for viewing this new group creation alerts can be added over here.

Further governance actions can be specified. We have an option to notify user and cc additional user with custom message.

The custom message can be added over here. There is an option to add a hyperlink as well.

When a new team is created by the end user the specified email address is notified.

We get more information on the cloud app security alerts.

We can use cloud app security for other activities in office 365 applications as well to notify the security administrators or the SOC team, so that they will be able to monitor the events which are categorized as non-compliance in Office 365 organization according to their security guidelines.

Thanks & Regards

Sathish Veerapandian

Review and Remove inactive guest users from Microsoft Teams through Identity Governance – Access reviews

When an office 365 group is created, we have options to collaborate with public partner accounts .As a result of this People outside organization can see and have access to office365 public groups contents when they are been invited as guests.

When we have allowed the end users to create the office 365 groups and invite the external partners to collaborate,over a period of time the groups left unattended without the access reviews. There is a high possibility of an user having access to the sensitive documents which they don’t need them anymore.

In order to alleviate these security issues , we can influence the Microsoft Azure Identity Governance – Access reviews

With the access reviews created for office365 groups , we can let the group owners review their office 365 public group guests present on them and take necessary action based on the requirement.

In order to create access review navigate to azure portal – Identity Governance – Access reviews – Click on access review – Select New access review.

Now we can create them with name ,description , start date and frequency of how often the access reviews needs to take place for the office365 groups.

We can set the number of times, end date and the scope to guest users only. And target the external groups which have the guest users added. Probably this part needs to be reviewed periodically and add the new groups in this list.

Furthermore we have the options to customize the reviewers who will be the reviewers of this access review task.

Upon completion we have the action to choose – Remove,Approve or take recommendations.

Finally we have few options which is present in the advanced settings. Once the customization is done as per the requirement we can start the review.

Once the schedule is triggered as per the configuration the reviewers get an email with the timeline.

Once clicked on review the user gets the guest user details and the options to take action based on the business requirement.

The reviewer gets an option to type the comment and take the necessarily action.

We have the review results section where we have an option to download the access review tasks and save them for ISO audit compliance which will help during the ISO Audit Evaluation cycles.

This is usual in most of the organizations when the guest accounts are provided access to the business sensitive content. Ultimately its the group owner’s responsibility to periodically review them and take necessary actions.

There is lot more to get benefited with Identity Governance access reviews. The above method will help us in evaluating and having right access only to the required individuals in Office 365 Groups.

Regards

Sathish Veerapandian

Microsoft Teams – Enable data loss prevention,ATP safe attachments,retention of files and conversations

Security is considered one of the success factor for any implementations.With Office 365 security and compliance there are lot of options to enforce the security across Office 365 suite of products.We can enforce DLP on Microsoft Teams based on our requirement. ATP can be turned on for all file upload activities in Microsoft Teams. The best part is that now we do have option to enable retention as lesser as 1 day in Microsoft teams channel messages and chats.

Microsoft Data Loss Prevention have been protecting sensitive information across all Office365 platforms. The easiest part is that we already have more custom built-in templates which will be easier for us to create,test,evaluate the results and finally create one for the production.

DLP Policy in Teams:

To create a dedicated DLP policy for Teams navigate to security and compliance center – Create a new policy.

In our example we are creating a new policy which will block the sharing of PAN card number via teams channels and chats.

In locations tab ensure that we are selecting teams chat and channel messages if the location is going to be only teams. If we need on all locations then we can keep them all enabled.

Under policy settings we do have lot of prebuilt templates which is super simple for us to just select and apply. In our case we are just selecting Block Indian PAN CARD number not to be shared via teams channels and chat messages.

Now we’ve created the teams data loss prevention policies and its time for us to test the created policy.

Have just logged into my test account and attempted to send a PAN Card to my account. The moment the PAN card is shared it is immediately blocked from the DLP policy.

And from the recipient end received the following message and the message is not delivered since it matches our DLP policy.

With the DLP policy we will be able to secure our sensitive information in Teams Channels and chat conversations.

Enable safe attachments on Teams Channels and chats :

Enabling ATP on Teams is pretty straight forward.

We need to navigate to protection security center – threat management – policy – select safe attachments.

All we need to do is to just select turn on ATP for SharePoint, One Drive and Microsoft Teams.

Once the policy is enabled and when somebody attempts to share an infected file the file is blocked but still present in the library, however no one will have the ability to open them from their side.

Files are scanned asynchronously, through a process that uses sharing and guest activity events along with smart heuristics and threat signals to identify malicious files.

To review the quarantined files we can go to threat management – review – select view quarantined files

Enable Retention in Microsoft Teams channels and chat conversations:

By default teams conversations and files are retained forever. With the new retention policy introduced in Microsoft teams channels and chats now admins have the option to customize the retention and delete the data forever if it is considered as liability according to the company retention policy.

In-order to create retention policies navigate to security center – select information governance – select retention – click create

Have created once dedicated policy for Teams Retention.

Now we choose the retention settings as per our requirement. The good part is that we do have the option now to retain the content lesser to even 1 day time.

Now we need to create a new retention policy for Microsoft Teams. If we try to edit the old retention policy there wouldn’t be an option to include Team Channel Messages and Chats , since these locations were on-boarded recently in the retention policy scopes.

Once selected based on the retention period all the Teams channel messages and chats are retained.

If end users delete their Teams messages, these messages are still preserved and available for search through eDiscovery for particular years based on the retention period set in the policy.

In order to recover a deleted file from channels – navigate to the channels – files tab – select open in sharepoint

Now after clicking on open in SharePoint – navigate to recycle bin and we could see the deleted file present.

We do have the same restore option like what we see in SharePoint sites.

With all the new security enhancement and retention channels enabled in Microsoft Teams it makes more convenient better communication platform for all users in the enterprise environment.

Microsoft Teams – Enforce Multifactor Authentication on guest accounts

Post the ignite sessions last month on Microsoft Teams, we have enhancements on security perspective that can be enabled which adds extra protection in any organization.

Inviting the external guest users to the teams channel have been a welcoming option for all of us which increases the communication between them and surges the productivity. However, there are few security guidelines that needs to be followed to ensure that our data is always secure even when they are shared outside the boundary. For instance, a guest account getting compromised where he is a member of a finance team will become a major security incident in any organization.

This article outlines the steps that can be carried over to enhance the security on Microsoft Teams guest accounts by enforcing the multi factor authentication.

Below are the steps to enforce the MFA on guest accounts:

First create a dynamic distribution group and target the guest account

Login to Azure AD Tenant with Admin privilege’s- Go to Groups – Create new group – make them security – membership type make them dynamic.

Now we need to add a dynamic query where the property is usertype  and the value is guest.

Once done populate the rule syntax and save them.

After some time now, we could see that the populated guest users in our Azure AD tenant will become the members of this group. Since it’s a dynamic query all the new upcoming accounts will be getting occupied automatically.

Create conditional access policy for guest accounts:

Now we need to create a conditional access policy for the Microsoft Teams guest accounts.

Navigate to enterprise applications – click on conditional access.

Now we need to target the dynamic group on this conditional access policy.

In cloud apps select Microsoft Teams , also better to select Sharepoint online which will enforce MFA for these Sharepoint guest users as well.

In conditions we are selecting only the locations. Further it can be manipulated based on the business prerequisite.

In the access control we are selecting only require MFA and the IT policy.

Now we have the MFA enforced on the guest accounts and we will see the action of this configuration from the invited user.

Experience of the guest users enforced with MFA:

In order to simulate this behavior , we are just adding one guest user a teams channel

Post after that the invited user receives  a welcome email and this is usual behavior for any invited Azure AD guest user accounts.

When clicking to login the user will be prompted to register and enroll in MFA.

User will be prompted to enter the mobile number in the invited tenant for MFA and needs to complete the initial authentication process.

If we have enabled the IT policy user will be prompted to read and accept the IT policy.

Finally the user is logged in with the guest account and able to participate on the invited team through a secured way of authentication.

With very nominal steps through the conditional access it creates a overall better security for Microsoft Teams.

Loads of exciting new features announced for Microsoft Teams on ignite 2019

With Microsoft ignite sessions that happened last week there are lots of new end users functionalities, meeting room enhancements and better enhanced administration facilities were announced for Microsoft Teams. Below are the summary of the features .

Watch out more from the Ignite Session videos.

End user functionalities –
1)Ability to create Private Channels – Secure Private channels can be created and shared only with few audiences.This eliminates the need of creating multiple teams for secure communication. We can further restrict the Private Channels creation and visibility from the admin center.
2)Multi window experience between the chats – Ability to chat with multiple people at the same time and switch windows which was much requested feature in the user voice.
3)New Tasks experience in Teams – Helps better tracking of the tasks and have great option to view the stats on charts, schedule, boards and filter.
4)Yammer app in Teams – Allows to jump in yammer communities.Beneficiary especially on larger organizations and useful for employees to join and collaborate in a bigger communities and keep upto date on the new content.
5)Outlook addin for Teams – With the new addin it makes easier for sending the content of the email with all the context body and attachments. Sharing from channels have also been seamless.
6)Background Blur to the next level- We can add customize background blur with our custom images and change the background experience either to show as sitting on a beach or in a hotel etc.,
7)Turn on live captions – It makes easier to follow up on the team meetings. This is a live voice to text translation and helps especially in broadcast meetings as well.

Lot of innovations on Meeting experience –

1)New compact devices – Newly launched Yealink & Polycom Collaboration bars suitable for smaller huddle spaces. It has exciting remote control with which we can join the meeting without the need of Touch Panels and just mounting them on a normal LED TV.

2)Cloud Video Interoperability with Cisco -Cisco webex video devices and cisco SIP conferencing video devices can connect with Microsoft Teams Meeting services. Cisco interop service and will be classified as teams cloud video interop solution.This helps out customers consuming cisco partnership to utilize cisco devices in Teams.

3)Cisco/Zoom Web based interoperability – Interop meeting room devices with direct guest join which enables the user to choose and utilize Teams,Cisco or Zoom from web interfaces however this experience will be seamless to the end users from these devices.

4)Managed Meeting Rooms – Monitor and manage your meeting rooms is a managed service from Microsoft that does room monitoring and advanced insights.

New IT professional capabilities –

1)Easier deployment of Teams Deploying Teams Workload –

Adviser for teams helps easier deployment and customize plans of choosing which one to migrate first whether chats or channel conversations or meeting or conversation.New coexistence modes added to support better coexistence and transition with Skype for Business Enterprise Voice functionalities.

2)ATP is now available in Teams- With ATP enabled Teams does a time of click verification for the links sent in chat conversations and if it finds anything phishy it does block them as we get on email links.

3)Ediscovery Available from Microsoft Teams – We can submit information for ediscovery on Teams contents.

4)Teams Audit logs – With Teams audit logs we can provide information on whether the Message was deleted or edited.

5)Information Barrier – Ability to block the communication between critical users from the admin side.The same capability will be applicable for files sharing between them in Teams.

6)Retention Policies – In Microsoft Teams now we can Setup retention policies that are as low as 1 day.

7)Administration for Microsoft Teams –

8)PowerShell – Bulk update to security group is possible with new commandlets and just now one liner.

9)Hub for Teamwork – Certified app catalog available in the teams admin center and further iteration can be made on this app catalog.

10)Manage Microsoft Teams Rooms – From Teams admin center we have the capability to manage the Microsoft teams meeting rooms devices.We have the capability to restart the devices and troubleshoot them from the admin center.


11)First line workers in Microsoft Teams –
Time Clock in Teams and Shifts in Teams helps managing the first line workers efficiently and tracking them easily.With graph apis we can integrate our workforce management systems.

12)Delegated User Management – First line workers managers have the capacity to reset/block the user accounts.

New Identity and access capabilities for First line workers-
SMS signin
Global sign-out
Off-shift access

Readiness and steps to Configure Direct Routing in Microsoft Teams

Earlier to enable enterprise voice with calling plan on skype for business online we would need to install cloud connector locally on a virtual machines as a separate appliance which requires complex configuration for integrating with the certified session border controllers.

Now Microsoft have made it easier to configure them with direct routing where we do not need to deploy the cloud connector agent locally in the on-premise systems.

When paired with Microsoft Calling plans or direct routing with local ISP calling plan, they provide a full enterprise experience for office 365 users in Teams on a global scale. With Direct Routing we can Connect Existing Telephony Infrastructure to MS teams with the help of  local session border controllers. A SIP connection is created between the cloud call controllers and our local session border controllers.

In this article we will look at the options , readiness and steps  to Enable users for Direct Routing from the Microsoft office 365 perspective.

Readiness for Direct Routing:

Decide on Session Border Controller (Self or hosted SBC):

Session border controller connects Teams call to PSTN next hop or to the configured sip trunk with the local ISP. Here we have two options either to have own session border controllers on premise or to have this functionality hosted to a managed service provider who will host the session border controller for your organization to perform the SIP proxy and the PSTN routing for Microsoft Teams.

Make sure to select the supported session border controllers by Microsoft to configure direct routing in Microsoft Teams.

Figure out licenses based on deployment: Decide on media bypass Configuration

We need to figure out licenses on Microsoft office 365 to utilize the full enterprise functionality of Microsoft Teams.

Option1: Full Microsoft License

In this case no direct routing is required unless there is coexistence required with existing telephony system because we will be having the full calling plan with Microsoft and will utilize the Microsoft call controller, PSTN, Media controllers and Media processor.

Below Licenses are required:

  1. Enable Microsoft Teams.
  2. Office 365 Phone System License
  3. Skype for business online plan2  License
  4. Audio Conferencing
  5. Microsoft Calling plan (Available in selected regions as of now)

The first 4 licenses are available by default in office365 E5 License. For other license types separate SKus needs to be procured along with the calling plan available in the region

Below is the call flow for all in the cloud for Teams:

Option 2 : Full Teams feature plus Local Telcom Calling plan

This option requires to perform direct routing with Microsoft Teams SIP proxy  services to create the SIP trunk between Microsoft Teams in the cloud and local session border controllers to utilize the calling plan from local PSTN provider.

Below Licenses are required:

  1. Microsoft Teams
  2. Phone System
  3. Skype for business online plan2 
  4. Audio Conferencing
  5. Local SIP calling plan with your telecom provider

Phone System with own carrier via Direct Routing:

SBC readiness:

Decide on SBC Host Name:

Microsoft communicates to session border controllers only via FQDN. We need to decide on a hostname for Session border controller which will be public available to configure direct routing. In our case we will be having voicegw.ezcloudinfo.com

Configure the certificate:

The SBC must be configured with a certificate from public certificate authority with the decided host name. We could also use wild card and SAN certs but the CSR needs to be generated from the certified SBC.

Firewall:

Below source and destination ports needs to be opened for communication between Microsoft PSTN hub FQDNs and the session border controllers.

Above Necessary source and destination ports needs to be opened in Firewall for the SIP Signaling, SIP Proxy ,Media Processing and Media Bypass to happen for the STUN, TURN , ICE connectivity and for successful Teams audio/video call .

Direct Routing configuration in Microsoft Teams:

Ensure that the users are fully transformed to Teams Only Mode.

Pair the SBC to the Direct Routing Service of Phone System:

Connect to Skype for Business Online admin center using PowerShell

Verify the online PSTN gateways.

Get-Command *onlinePSTNGateway*

Now add the new online PSTN gateway to add our SBC in the list.

New-CsOnlinePSTNGateway -Fqdn voicegw.ezcloudinfo.com -SipSignallingPort 5067 -MaxConcurrentSessions 50 -Enabled $true

Check the added SBC configuration.

Get-CsOnlinePSTNGateway -Identity sbc.contoso.com

Configure the phone number and enable enterprise voice.

Set-CsUser -Identity “Will Smith” -OnPremLineURI tel:+97155368846 -EnterpriseVoiceEnabled $true -HostedVoiceMail $False

Create the Voice Route to go via SBC.

New-CsOnlineVoiceRoute -Identity “UAE” -NumberPattern “^\+9(71|206)(\d{7})$” -OnlinePstnGatewayList voicegw.ezcloudinfo.com -Priority 1 -OnlinePstnUsages “UAE and India”

IMP Notes:

  1. Flow differs for external and internal media bypass.
  2. Internal media bypass – Flows within the network teams and SBC and traffic is routed to local PSTN provider.
  3. External Media bypass – Flows users will try to connect via certified SBC if now will take the SIP Proxy Route.
  4. Office 365 network is enhanced for teams traffic.
  5. Call Queues and Auto attendant configuration needs to be verified and configured according to the current setup.

Thanks & Regards

Sathish Veerapandian

Microsoft Teams – Side load 3rd party & custom built apps in Microsoft Teams pane

With all the more new improvements in Microsoft Teams,we have more alternatives to modify the end user client choices from the application perspective to get access to the most frequently used applications from Microsoft Teams.

The Custom built in-house applications can be effectively side-stacked in Microsoft Teams which makes the end users to adequately use these applications.

To start utilizing these options login to Office 365 admin portal and verify if the teams side loading options are migrated to Teams admin portal.

Once logged in navigate to settings – services & addins – search for Microsoft Teams – And see if external apps in turned on.

In below case in this tenant these configurations have been migrated to Microsoft Teams admin portal and hence these settings are greyed out. This will be the case for almost every office 365 tenants.

Now we have got app permission policies in Microsoft Teams.

App permissions policies control what applications we need to make accessible to Teams clients in our organization. Now we have got the better flexibility to customize the default policy or create custom policy and assign to only targeted users. The better option is to create a custom policy and assign them to targeted users.

Login to Microsoft Teams Admin portal – Select Teams Apps – and choose permission polices – Click Permission policies – Click Add

Here we have the flexibility to control Microsoft Apps, Third party Apps and Self developed custom inbuilt tenant apps which are published in Microsoft Teams as an App Package.

Once the required applications are selected the created application is ready to be assigned to individual users.

We can create app setup policies which decides the way we want to display the prepinned apps in Microsoft Teams pane.

To create custom one navigate to setup policies and click on Add

We do have further customization of the default apps or remove them and add more custom applications.

In the policy there is option to select the appropriate app permission policies which makes the default policy not affected and apply only for targeted users.

Assigning the App Permission policies and Setup Policies to end users.

Having the policy created now it is easier to assign the custom policy to targeted users.

Navigate to users tab – select policies tab – Now we have option to assign custom app permission and app setup policy.

End user Experience –

Once the policy is assigned we have the custom apps side-loaded in Microsoft Teams.

With these above options Application arrangement strategies can be improved and modified dependent on the business prerequisites, integrated with Microsoft Teams and rolled out to the end users.

Thanks & Regards

Sathish Veerapandian

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